HEI Suffers Major Hack At Several Of Its Hotels


According to HEI Hotels & Resorts, 20 of its properties had been hacked, stealing payment card information. The affected hotels involve names like Hyatt, Marriott and Starwood. The source of the breach stemmed from its point-of-sale terminals like the food and beverage outlets – the Westin Minneapolis, Royal Palm South Beach Miami and Boca Raton Marriott at Boca Center were among those affected.

The company said it was notified of a possible security problem by the card processor. Upon looking at the forensic investigation, it does look like unauthorized parties have installed malware onto the payment processing systems at some locations to get payment card data that was routed through the systems.

HEI said the following information was obtained:


  • Names

  • Payment card account numbers

  • Verification codes

  • Expiration dates

It said some breaches went back to March 2015, but the exact timing depends on the hotel affected.

The company said the hack has been contained and is better protecting its systems. People concerned about the issue can call the company Monday through Friday at 888-849-1113 between 9 a.m. to 9 p.m. Eastern Time.

The company has reached out law enforcement and will cooperate fully with their investigation. It also said it would coordinate with payment card companies and banks to address the issue. HEI said it would continue to improve its security measures so customers will feel secure about using their payment cards at every HEI property.

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